Senator Amy Klobuchar criticized Ticketmaster in an open letter to her CEO, saying she has “grave concerns” on the company’s operations following an outage on Tuesday that left Taylor Swift fans furious.
In the letter to CEO Michael Rapino, Minnesota Democrat and Chair of the Senate Judicial Subcommittee on Competition Policy, Antitrust, and consumer rights, wrote that complaints from Swift fans unable to buy tickets for his upcoming tour, in addition to criticism about high fees, suggests that the company.
“Ticketmaster’s power in the primary ticket market insulates it from the competitive pressures that typically push companies to innovate and improve their services. That can result in the types of dramatic service failures we saw this week, where consumers are the ones that pay the price,” Klobuchar wrote.
Ticketmaster and Live Nation, the biggest concert promoter in the country, merged a decade ago. Klobuchar noted that the corporation at the time was committed to
“Develop an easy-access, one-stop platform” for ticket delivery. On Thursday, the senator told Rapino that it “appears that your confidence was misplaced.”
“When Ticketmaster merged with Live Nation in 2010, it was subject to an antitrust consent decree that prohibited it from abusing its market position,” Klobuchar wrote. “Nonetheless, numerous complaints have been about your company’s compliance with that decree.”
Swift recently shared a statement on her Instagram.
Well. It goes without saying that l’m extremely protective of my fans. We’ve been doing this for decades together and over the years, I’ve brought so many elements of my career in house. I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do. It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.
There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward. I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.
And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs. Thank you for wanting to be there. You have no idea how much that means.Taylor Swift’s IG
Speaking of Swift, LeBron James associate by name of Cuffs The Legend recently tweeted, “If Taylor Swift a bbl [Brazilian butt lift] game over.
BBL is currently the trend for ladies all around the world at this particular time. As for Cuff The Legend, he is a professional podcaster and NBA analyst.